FAQ
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For urgent assistance or inquiries, click the button below to contact our customer service team. If your issue is resolved or you have no further questions, click our store to continue shopping.
QUALITY & MATERIALS
1. Will your jewelry turn my skin green?
Absolutely not. Crafted with premium 925 sterling silver and finished with five layers of genuine 14K gold and white gold plating, our pieces feature a highly durable, polished build. Fully waterproof and sweat-proof, our advanced plating technology effectively resists oxidation, tarnishing, and skin irritation, ensuring zero discoloration even with long-term daily wear.
2. Do your stones pass the diamond tester?
Results differ based on your stone selection. Our premium VVS1 D stone option features top-tier D-color flawless clarity and passes most standard diamond testers, delivering authentic icy brilliance identical to high-end diamonds. Our budget-friendlyCZ stone option offers a vivid diamond-like icy shine for everyday styling, but does not support diamond tester verification. We never use low-grade glass or inferior stones for guaranteed quality.
ORDERS & SHIPPING
1. How can I track my order？
Once your package leaves our facility we will immediately send you a shipping confirmation email with your tracking number. You can monitor the real time status of your delivery directly on our [TRACKING] page or by logging into your account.
2. How long does shipping take?
All orders are processed and dispatched within 48 hours of payment confirmation. During peak seasons and promotional periods, dispatch time may extend to 72 hours. Standard Australian domestic shipping via Australia Post typically takes 7–14 business days for delivery.